Returns, Exchanges, and Refunds
Once an order has been placed through the website or mobile app, we do not accept returns or exchanges. All sales are final.
Please be sure to report any issues with your order within 10 days of the delivery date to ensure proper resolution. Any issue reported outside of the specified time frame may result in store credit.
Damaged or Missing Products
It is possible for items to shift in transit, as well as for wear and tear to appear on the package due to handling by the carrier. Please inspect your package as soon as it arrives at its destination. If any item is damaged upon arrival, please send an email to sweetumsgrowinghands@gmail.com with photos of the damages and necessary information to support your claim and we will be happy to assist you.
Sweetums' Growing Hands reserves 30 days to reship any reported missing or damaged items from the initial shipment date.
All missing & damaged claims must be submitted within 10 days, along with photo evidence (highly suggested) in order to ensure proper resolution.
Damaged or Missing Products
It is possible for items to shift in transit, as well as for wear and tear to appear on the package due to handling by the carrier. Please inspect your package as soon as it arrives at its destination. If any item is damaged upon arrival, please send an email to sweetumsgrowinghands@gmail.com with photos of the damages and necessary information to support your claim and we will be happy to assist you.
Sweetums' Growing Hands reserves 30 days to reship any reported missing or damaged items from the initial shipment date.
All missing & damaged claims must be submitted within 10 days, along with photo evidence (highly suggested) in order to ensure proper resolution.